FAQ

Everything members ask before joining

Do I pay if a checkout fails?

No. Fees apply only to orders we confirm against your email receipt. Declines and sell-outs cost nothing.

Why is there a $1 pass?

It keeps the community to people who actually intend to run, lets Whop link your Discord automatically, and makes reviews come from real members. It is a one-time payment.

What happens if the retailer cancels my order?

We watch for the cancellation email and refund the fee to your credit balance automatically.

Do I need credits before my first drop?

Yes. Keep at least $8 in your balance to be included. If a friend referred you, your $10 starter credit already covers that.

Is my card information safe?

Profile card data is encrypted at rest and only exported to the checkout software for drops. Top-ups go through Stripe; we never see that card.

What sites do you run?

Pokémon Center, Target, Sam's Club and Premium Bandai today. New sites are announced in Discord and on the release calendar.

How is the fee calculated?

By the cart total of that order: $0-49 → $4, $50-99 → $8, $100-149 → $12, $150-249 → $18, $250+ → $25.

When is the fee taken?

After the order confirmation is verified, usually within a few hours of the drop. You get a Discord DM receipt for every deduction.

Do credits expire?

No. Unused credit is refundable if you close your account; open a support ticket.

How many profiles can I have?

Up to 5 per site by default. Founding members from the beta keep 10.

Can I skip a retailer?

Yes. Opt-out buttons in Discord let you exclude specific sites from a run.

How do referrals work?

Run /refer link in Discord and share it. Friends who join through it get $10 in starter credit; you earn 10% of every fee they pay for 90 days, up to $50 per friend, paid into your credit balance.

My friend joined without my link. Can they still count?

They can run /refer claim with your code within 30 days of joining.

Can I dispute a top-up with my bank?

Please contact support instead. Chargebacks on top-ups suspend the account immediately, while a support ticket resolves most issues the same day.