FAQ
Everything members ask before joining
Do I pay if a checkout fails?+
No. A fee applies only to a successful checkout. Declines and sell-outs cost nothing.
Is it really free to join?+
Yes. Membership is free: joining the Discord server is the whole signup, with no subscription, no trial, and nothing that renews. Joining gets you the setup tools right away. To have your profiles run in a drop you need at least $8 of usable credits, which can come from a referral starter credit or a top-up.
What exactly do I pay for?+
Two things, both to Snell and both optional until you want to run: prepaid credits through Stripe in amounts you choose (card, Apple Pay, Google Pay, Cash App, Amazon Pay, or USDC), and a service fee per successful checkout taken from those credits. The item itself is charged by the retailer to your own card. Membership costs nothing.
What happens if the retailer cancels my order?+
Fees are taken 48 hours after a drop. A cancellation we see before then, from the retailer's email or from the checkout tool, means no fee for that order. If the retailer cancels after the fee is taken, open a ticket with the order number and we credit it back to your balance.
Do I need credits before my first drop?+
Yes. Your profiles activate once you have at least $8 of usable credits. If a friend referred you, your $10 starter credit already meets that and covers your first fee, so no top-up is needed to start.
What does the Gmail app password give you?+
Full IMAP access to that mailbox, stored encrypted. We use it to read retailer confirmation and cancellation emails and nothing else. You can revoke it any time from your Google account or by deleting the profile. Until it is reconnected, orders cannot be verified or refunded automatically.
Can I top up with crypto?+
Yes. Pick Crypto on the Stripe checkout page and pay in USDC from your own wallet on Base, Solana, Ethereum, or Polygon (USDP and USDG also work). Credits are still in dollars and never move with the token price. A refunded crypto top-up goes back as stablecoin to the wallet that paid. Bitcoin and Ether are not accepted.
Is my card information safe?+
Profile card data is encrypted at rest and only exported to the checkout software for drops. Top-ups go through Stripe; we never see that card.
How is the fee calculated?+
By the cart total of that order, starting at $4. The full table is posted for members in Discord, and every fee shows in your DM receipt.
When is the fee taken?+
48 hours after the drop. You get a Discord DM summarising every order and the exact time first, then a receipt when the fees come out. The retailer's confirmation email is not required; a cancellation seen before that time is.
Do credits expire? Can I get them back?+
They never expire. Purchased credit is refundable if you close your account; open a support ticket. Starter, referral, and promotional credit is credit toward fees only and is not paid out in cash.
What sites do you run?+
Pokémon Center, Target, Sam's Club, Costco and Premium Bandai today. New sites are announced in Discord.
How many profiles can I have?+
Up to 5 per retailer by default. Founding members from the beta keep 10.
Can I skip a retailer?+
Yes. Opt-out buttons in Discord let you exclude specific retailers from a run.
How do referrals work?+
Share your link from the referrals channel in Discord. Friends who join through it get $10 in starter credit; you earn 10% of every fee they pay for 90 days, up to $50 per friend, paid into your credit balance. Example: three $8 fees from a friend earn you $2.40.
My friend joined without my link. Can they still count?+
They can enter your code with the Claim a Code button in Discord within 30 days of joining.
Where do I get help?+
Open a ticket in #support inside the Discord server. Joining is free, and this FAQ covers most questions people have before they join.
Can I dispute a top-up with my bank?+
Please contact support instead. Chargebacks on top-ups suspend the account immediately, while a support ticket resolves most issues the same day.
No subscription. No fee unless it confirms.
Your next drop is already handled.
Join free, set up once, and let the confirmations come to you.